|
|
|
GIT offers approved programmes at Certificate and Diploma Levels and is a tuition provider for specified Diploma programmes, public programmes, in-house training programmes and consultancy services, the programmes are specially designed to equip Tourism personnel with a solid conceptual background and know - how together with the practical skills. Participants will be exposed to the latest strategies, policies and methodologies in Tourism Management.
|
|
SCHOOL OF TOURISM
Foundation Programmes
- Certificate in Tour Guides Course
- Certificate in Nature Guides Course
- Certificate in Tour Leaders Course
- Certificate in Reservation and Ticketing
- Certificate in Outbound Tour Operations
- Certificate in Inbound Tour Operations
- CTRE Program for Practising Guides
- Mesra Malaysia Programmes
SCHOOL OF MANAGEMENT
SIJIL KEMAHIRAN MALAYSIA(SKM)
|
|
MLVK-SIJIL KEMAHIRAN MALAYSIA (SKM)
Sijil
Kemahiran Malaysia in Front Office |
|
|
MLVK
L-160-2(Certificate in Front Office)
|
|
|
COURSE OBJECTIVES |
|
The objective is provide basicFront Office skills and knowledge in successful operations of Front Office to students and current industry
practitioners who wish to develop a career in the Front Office.The course
emphasizes on actual hands on practical in the front office including
reception, reservation, cashering, telephone technique, providing guest services and
handing guest complaints.The program also includes one month industrial
training in our sister hotels for greater exposure and part of the course
requirement.Industry practitioners are exempted.
|
|
COURSE SYLLABUS
|
Module 1 |
Module 2 |
- Introduction to Malaysia Hospitality
- Getting to know Malaysia
- City Tour
- Providing Tourist & Business
Information
|
- Effective Listening
- The Spirit of Hospitality
- Basic English for Hotels
|
|
Module 3 |
Module 4 |
- Introduction to Front Office
- Telephone Operations
- Reservations
- Conclerge:guest request,guest
messaga, mail\parcel,flight confirmation
|
- Basic Hotel Regulations
- OSHA
|
|
Module 5 |
Module 6 |
- Front Desk:Registration,Cashering
- Report in Front Office
- Cost � savings in the Front Office
|
- Special Situation & Needs
- Services Rendered During the Stay
- Your Sales Role
- Up-selling at the Front Desk
|
|
Module 7 |
|
- Front Office Simulation
- Industrial Training
|
|
|
|
Course Duration |
|
8 weeks (full-time)of in-house
theory & practical
1 month Industrial Training
|
|
Entry Requirement |
|
SPR\PMR\SPM or 1 year working
experience
|
|
Assessment and Examination |
|
Students will be assessed
continuosly dusing the course.A final evaluation on theory and practical will
be held at the end of the course.A Sijil Kemahiran Malaysia in Front Office will be issued by the National Training Council and a
Certificate of attendance will be awarded to successful students.
|
|
INTAKE |
|
March, June and September of every
year
|
|
|
MLVK-SIJIL KEMAHIRAN MALAYSIA (SKM)
Sijil Kemahiran Malaysia in Food & Beverage |
|
|
NOSS Level 1-3
L050-1/3 (Certificate in F & B)
|
|
|
COURSE OBJECTIVES |
|
The objectives is to provide basic Food & Beverage
skills and knowledge in successful operations of F&B to students and current industry practitioners
who wish to develop a career in Food & Beverage.
The course emphasizes on actual hands on practicals in the
food & beverage including serving skills,equipment knowledge,food
service,customer service,supervisory functions and handling guest
complaints.The program also includes a one month industrial training in our
sister hotels for greater exposure and part of
the course requirement.Industry practitioners are exempted.
|
|
COURSE SYLLABUS
|
Module 1 |
Module 2 |
- Perform Safety / Security & Sanitation Functions
- Handle Food AndBeverage Equipment and utensils
|
- Organise Food and Beverage Equipment
- Perform Table Layout
|
|
Module 3 |
Module 4 |
- Perform Beverage Serving Skills
- Carry Our Various Food Services
|
- Perform Customer Service
- Perform Special Menu Items
|
|
Module 5 |
Module 6 |
- Handle Requisitions
- Perform Supervisory Functions
|
- Organise Activities After Operations Hours
| |
|
Assessment and Examination |
|
Students will be assessed continuosly during the course.A
final evaluation on theory and practical will be held at the end of the
course.A Sijil Kemahiran Malaysia in Food & Beverage will be issued by the National Vocational Training
Council and Certificate of attendance will be awarded to successful students.
|
|
INTAKE |
|
March, June and September of every
year
|
|
|
MLVK-SIJIL KEMAHIRAN MALAYSIA (SKM)
Sijil Kemahiran Malaysia in Room Attendant |
|
|
MLVK L-120-1 (certificate in Housekeeping)
|
|
|
COURSE OBJECTIVES |
|
The objective is to provide basic Room Attendant skills and
knowledge to students and current industry practitioners who wish to develop a
career in Housekeeping. The course emphasizes in actual hands-on pratical
training in cleaning and maintaining the guestroom. The program also included
one month industrial training in our sister hotels for greater exposure (optional
for industry practitioner)
|
|
COURSE SYLLABUS
|
Module 1 |
Module 2 |
- Introduction
to Malaysian Hospitality
- Getting
to know Malaysia
- City
Tour
|
- Introduction to Malaysian Hospitality
Safety & Security in the Hotels
Grooming |
|
Module 3 |
Module 4 |
- Servicing the Guest room
- Preparing Spring cleaning
- Updating Cleaning
|
- Equipment in the Housekeeping
- Public Area & Treatments
- Techniques of lifting & lost property
|
|
Module 5 |
Module 6 |
- Maintaining Work Area, Inventory
- Preparing Housekeeping Inventory
|
- Telephone Operations
- Guest Services in the Hotel
- The Spirits of Hospitality
|
|
Module 7 |
|
- Simulation
- Industrial Training
|
| |
|
Assessment and Examination |
|
Student will be assessed continuosly during the
course. A final evaluation on theory and practical will be held at the end of
the course. A Sijil Kemahiran Malaysia in Housekeeping will be issued by the national Vocational Training
Council and Certificate of attendance will be awarded to successful students.
|
|
INTAKE |
|
March, June and September of every
year |
| |
|
