GIT offers approved programmes at Certificate and Diploma Levels and is a tuition provider for specified Diploma programmes, public programmes, in-house training programmes and consultancy services, the programmes are specially designed to equip Tourism personnel with a solid conceptual background and know - how together with the practical skills. Participants will be exposed to the latest strategies, policies and methodologies in Tourism Management.
 

SCHOOL OF TOURISM

Foundation Programmes

  • Certificate in Tour Guides Course
  • Certificate in Nature Guides Course
  • Certificate in Tour Leaders Course
  • Certificate in Reservation and Ticketing
  • Certificate in Outbound Tour Operations
  • Certificate in Inbound Tour Operations
  • CTRE Program for Practising Guides
  • Mesra Malaysia Programmes

 

    SCHOOL OF MANAGEMENT

    SIJIL KEMAHIRAN MALAYSIA(SKM)

     
    MLVK-SIJIL KEMAHIRAN MALAYSIA (SKM)
         Sijil Kemahiran Malaysia in Front Office
     


     MLVK L-160-2(Certificate in Front Office)

     

    COURSE OBJECTIVES

    The objective is provide basicFront Office skills and knowledge in successful operations of  Front Office to students and current industry practitioners who wish to develop a career in the Front Office.The course emphasizes on actual hands on practical in the front office including reception, reservation, cashering, telephone technique, providing guest services and handing guest complaints.The program also includes one month industrial training in our sister hotels for greater exposure and part of the course requirement.Industry practitioners are exempted.
     

    COURSE SYLLABUS

    Module 1

    Module 2

    • Introduction to Malaysia Hospitality
    • Getting to know Malaysia
    • City Tour
    • Providing Tourist & Business Information
    • Effective Listening
    • The Spirit of Hospitality
    • Basic English for Hotels

    Module 3

    Module 4

    • Introduction to Front Office
    • Telephone Operations
    • Reservations
    • Conclerge:guest request,guest messaga, mail\parcel,flight confirmation
    • Basic Hotel Regulations
    • OSHA

    Module 5

    Module 6

    • Front Desk:Registration,Cashering
    • Report in Front Office
    • Cost � savings in the Front Office
    • Special  Situation & Needs
    • Services Rendered During the Stay
    • Your Sales Role
    • Up-selling at the Front Desk

    Module 7

     
    • Front Office Simulation
    • Industrial Training
     

     

    Course Duration                                         

    8 weeks (full-time)of in-house theory & practical
    1 month Industrial Training
     

    Entry Requirement

    SPR\PMR\SPM or 1 year working experience
     

    Assessment and Examination

    Students will be assessed continuosly dusing the course.A final evaluation on theory and practical will be held at the end of the course.A Sijil Kemahiran Malaysia in Front Office will be issued by the National Training Council and a Certificate of attendance will be awarded to successful students.
     

    INTAKE

    March, June and September of every year

     

     
    MLVK-SIJIL KEMAHIRAN MALAYSIA  (SKM)
       Sijil Kemahiran Malaysia in Food & Beverage
     


    NOSS Level 1-3 L050-1/3 (Certificate in F & B)

     

    COURSE OBJECTIVES

    The objectives is to provide basic Food & Beverage skills and knowledge in successful operations of  F&B to students and current industry practitioners who wish to develop a career in Food & Beverage.

    The course emphasizes on actual hands on practicals in the food & beverage including serving skills,equipment knowledge,food service,customer service,supervisory functions and handling guest complaints.The program also includes a one month industrial training in our sister hotels for greater exposure and part of  the course requirement.Industry practitioners are exempted.
     

    COURSE SYLLABUS

    Module 1

    Module 2

    • Perform Safety / Security & Sanitation Functions
    • Handle Food AndBeverage Equipment and utensils
    • Organise Food and Beverage Equipment
    • Perform Table Layout

     

    Module 3

    Module 4

    • Perform Beverage Serving Skills
    • Carry Our Various Food Services

     

    • Perform Customer Service
    • Perform Special Menu Items

     

    Module 5

    Module 6

    • Handle Requisitions
    • Perform Supervisory Functions
    • Organise Activities After Operations Hours

    Assessment and Examination

    Students will be assessed continuosly during the course.A final evaluation on theory and practical will be held at the end of the course.A Sijil Kemahiran Malaysia in Food & Beverage will be issued by the National Vocational Training Council and Certificate of attendance will be awarded to successful students.
     

    INTAKE

    March, June and September of every year

     

     
    MLVK-SIJIL KEMAHIRAN MALAYSIA (SKM)
       Sijil Kemahiran Malaysia in Room Attendant
     


    MLVK L-120-1 (certificate in Housekeeping)

     

    COURSE OBJECTIVES

    The objective is to provide basic Room Attendant skills and knowledge to students and current industry practitioners who wish to develop a career in Housekeeping. The course emphasizes in actual hands-on pratical training in cleaning and maintaining the guestroom. The program also included one month industrial training in our sister hotels for greater exposure (optional for industry practitioner)
     

    COURSE SYLLABUS

    Module 1

    Module 2

    • Introduction to Malaysian Hospitality
    • Getting to know Malaysia
    • City Tour
    • Introduction to Malaysian Hospitality
      Safety & Security in the Hotels
      Grooming

    Module 3

    Module 4

    • Servicing the Guest room
    • Preparing Spring cleaning
    • Updating Cleaning
    • Equipment in the Housekeeping
    • Public Area & Treatments
    • Techniques of lifting & lost property

    Module 5

    Module 6

    • Maintaining Work Area, Inventory
    • Preparing Housekeeping Inventory
    • Telephone Operations
    • Guest Services in the Hotel
    • The Spirits of Hospitality

    Module 7

     
    • Simulation
    • Industrial Training
     

    Assessment and Examination

    Student will be assessed continuosly during the course. A final evaluation on theory and practical will be held at the end of the course. A Sijil Kemahiran Malaysia in Housekeeping will be issued by the national Vocational Training Council and Certificate of attendance will be awarded to successful students.
     

    INTAKE

    March, June and September of every year

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